All details of your order process are available online in your account section of our website. In addition to this you will receive an email to inform you of any major changes in your order/delivery i.e awaiting shipment or product shipped. Please add firstname.lastname@example.org to your trusted senders list or address book to ensure you receive these.
Shipping Handling Timescale
All orders received before 3pm are normally shipped same day by the means paid for on checkout. Please note that in extremely busy periods i.e Christmas, the delivery handling timescale may be extended to 2 days but Expedited/Next Day orders will be given priority and dispatched same day if cleared payment is received before 3pm. Please note for any Royal Mail strikes, we wil ship as normal and you will receive your item when the strike action lifts and service resumes.
Postage costs for the UK: All products are delivered free within the UK and postage is via Royal Mail. Please note that orders placed using Special Delivery Guaranteed Next Day option will be delivered next working day, any order placed after 3pm on a Friday will be delivered on the Tuesday as we do not receive collections at the weekend. Royal Mail strikes will affect these times unfortuanely.
We also ship Worldwide (Excluding EU at the moment) via Royal Mail and your item will be fully trackable and a tracking number will be added to your order and will be available in your account section of the website. When ordering an international delivery your basket will be updated to reflect the correct postage costs.
Please note that although we want you to receive your orders as quickly as possible we are in no way guaranteeing the delivery times stated by Royal Mail or any other courier service we may use. If you require your order in the UK for a next day delivery we would urge you to select the Next Day option. Delivery timescale is 3-5 business day, Next Day is a guaranteed service for Next Day delivery and for international deliveries the timescale is 10-28 business days depending on final destination.
Please note that by using this website and making your order you are also agreeing that you will be available for the receipt of the order on delivery. In the event that you are not at home you have a two options.
1. You can arrange for a re-delivery on a more suitable day using the card that the postman/delivery person has left for you.
2. Collect your order in person from your local delivery office where the original delivery attempt was made from. The address is on the delivery card.
If you do not collect your order within seven days from the delivery depot then it will be sent back to us and your order will be cancelled. Please ensure the details you have given are accurate as if there are any problems relating to your delivery/order we can contact you by either telephone or email to discuss them. We make every effort to ensure your order arrives in good time but as we rely on Royal Mail in the UK and many other postal companies around the world we cannot be held liable for any consequential losses for late delivery or loss of package in transit. We will endeavour to sort the late delivery out for you as quickly as possible. If you want to get in touch about your order please contact us by email on email@example.com or by telephone on 0141 552 6266.