Frequently Asked Questions


Why are your prices so low?

GB Watch Shop works closely with the Brand Managers negotiating prices which allow us to pass on to the customers.  We have access to a hugh range of special offers as well as designing our own exclusives lines. 


What if I order a watch and I don't like it?

We operate a full 30 days refund policy, where if you change your mind on any purchase you can return it to us within 30 days of your receipt, for a full refund. All we ask is that the watch is returned to us unworn and in the same condition in which we sent it to you and with the box and guarantee still in tact.  Please visit our Returns Page for more information.


Are batteries included in the watches?

Yes, brand new batteries are included in all watches. These are fitted at the factory by the manufacturer - your watch is ready to wear as soon as you receive it.


Do your watches come in boxes?

Yes, all of our watches are sold in the official packaging from the manufacturer.  We do not sell loose, unpackaged watches unless this is noted within the refurbished section.


Do your watches have a guarantee?

Yes, all of our watches have a full manufacturer’s guarantee unless a refurbished watch has been purchased.   All refurbished watches have a 6 months warranty.


What security measures do you have to keep my credit card details safe?

All of our credit card transactions are processed via Active Payments or Paypal.  We do not store any of your credit card details. Your payment is processed securely over our payment system and no one is able to view any of your sensitive details. Our site is regularly tested to ensure PCI compliance.


How do you ship the items?

All of our orders are shipped free with Royal Mail within the UK. Expedited delivery options are available on check out ranging from £1.99.  Next day delivery is available on all orders and this method of delivery is fully insured. 


How much is delivery?

Delivery is free of charge for all orders within the UK. Delivery to international locations is calculated in the checkout.