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Returns

Return Terms and Conditions

  • Unwanted Goods

In the event you are not entirely happy with your order, you may return it for a refund. We offer you a 30-day return period in which you can send us back the product(s) you have purchased.

If the product(s) have been handled with reasonable care, are in the condition they were received in, and have not been worn, then they are eligible for return. If there is missing or damaged packaging a minimum of £9.99 fee will be applied to cover costs. Any additional damage will be assessed on an individual basis and additional charges may apply.

Please be aware that you must cover the cost of postage for any unwanted product returns. We can only pay for return postage when goods are faulty or sent incorrectly.

Steps for returning unwanted goods

  1. Please complete our returns form and complete all information requested on the form.
  2. You can obtain a prepaid returns label from Royal Mail. This will cost £4.50 if you are returning due to a change of mind.  This includes collection from your home.  Please follow the instructions on the Royal Mail website and either print the label yourself or take your order to a Post Office branch and they can print it for you.  Please keep your proof of posting until we acknowledge receipt of goods.
  3. You have 30 days from the date of purchase to return items back to us.
  4. Once we receive your goods they will be inspected and will be processed in accordance with our terms and conditions. You should receive your refund within 3-5 working days of the date of return of the product(s).

Please note:

    • Earrings cannot be returned unless they arrive faulty, due to hygiene reasons.
    • We reserve the right to return to you any product(s) at your cost that are shipped back to us that are outside the 30 days returns window.
    • 30 days start from the date the order is placed.
    • If any adjustments, for example, bracelet resizing, are made to personalise your product(s) you may NOT return the item unsuitable. This is because a bespoke item has now been created by or for you and the item can no longer be sold as new. If the item is faulty and adjustments have been made, each case will be looked at individually before an offer of refund or exchange is made.
  • Incorrect or faulty goods

We thoroughly inspect products for defects before they are dispatched, however occasionally they can get damaged during transit. We apologise if this happens to you.

Upon delivery, please inspect the product(s) and notify us promptly of any faults with your order. If you receive an item from us which is incorrect or faulty, please follow these steps:

  • Email us immediately to inform us that you wish to return the product. Please include a description of the fault or problem.
  • Return the product within 14 days of the dispatch date of your order, using the return address. Please complete our returns form and complete all information requested on the form.
  • In the event of you returning incorrect/faulty product(s) to us, you must use our prepaid returns label. If you choose to use a different courier or service this will be at your own expense.

Return address

Send returned items to:

Wilson Craig
245 Gallowgate
Glasgow
G4 0TP

We will not be responsible for items that have been lost or damaged during transit.

Please include a brief description of the fault and your order number with your returned product(s), as this will help us deal with your problem quickly and efficiently by completing our returns form.

When returning a product please ensure you keep your proof of posting until we acknowledge receipt of goods.

 

Terms for International Returns

Any duties, VAT, and taxes for any unwanted item(s) returned will be deducted from the refund payment. Faulty or incorrect goods will be inspected upon arrival in our central hub and will be dealt with accordingly.

Please make sure the package is clearly marked as a RETURN. We advise you to write this in both English and your country's language, if applicable. This might incur fewer charges upon re-entry. We will update this section as soon as any developments occur.

Any charges that are applied to returns due to the new regulations will be deducted from the refund.

 

  • Refunds and Cancellations Terms and Conditions

You will be responsible for the cost of returning the product(s) to us, unless the product shipment was in error on our part.

We reserve the right to return to you any product(s) that are shipped back to us without prior notice at your expense.

When returning a product for any reason, you must do so in the precise condition you received it. All personal data related to you and/or any other third party that could be present in the product must be fully removed and deleted before returning the product. All associated accounts must be removed and disconnected from the product, and the software must be reset. You will be fully responsible for any data breach that may occur if you fail to do so.

You must remove from the product any item not related to the returned product, and the item must be returned as originally received. We will not be responsible for any such items mistakenly left in the returned product or within the box containing the product.

You agree and accept that the returned product will become the property of GB Watch Shop, and that GB Watch Shop is therefore entitled to sell it to third parties at its full discretion.

 

FAQs

  • How long do returns take?

Please be aware it can take up to 5 working days for returns using our label to reach us. Refunds will only be processed when the item is back with us.

You will receive your refund back to the payment method used on the original purchase. Please remember that it may take between 3 to 5 working days for the refund to show up on your statement once it has been processed, depending on who you bank with.

  • What products can't be returned?

If you have decided to send back your purchase, please return it in its original condition.

The following items cannot be returned unless they arrived faulty to you:

    • Earrings cannot be returned unless they arrive faulty, due to hygiene reasons.
    • If any adjustments, for example, bracelet resizing, are made to personalise your product(s) you may NOT return the item. This is because a bespoke item has now been created by or for you and the item can no longer be sold as new. If the item is faulty and adjustments have been made, each case will be looked at individually before an offer of refund or exchange is made.
  • I'm returning a smartwatch - How do I erase my smartwatch data?

Before returning your smartwatch, please erase any personal data. To carry out a full reset to factory settings (i.e. wipe all the data on your smartwatch), please follow the appropriate steps below:

    • For Polar activity trackers and watches, please find your model on the official Polar Support page for more information.
    • For all other manufacturers, please visit their official website for information on how to reset and erase the data on your connected watch.
  • Can I return an item if I ordered with Klarna?

Yes. The same returns and refunds policy applies to your order if you paid with Klarna.

For more information of the refund process for Klarna see our Klarna FAQ page.

  • Can I return a refurbished watch?

Yes, you can return the watch. Due to the nature of this product, you will not be able to request an exchange, only a refund. You will be required to cover the cost of the return, unless the wrong product was shipped due to error on our part.